Policies

Shipping

We ship via the United States Postal Service from Syracuse, N.Y.

U.S. shipping prices (for retail orders only)
Order price Shipping cost
$0.01–$16.00 $6.49
$16.01–$32.00 $7.49
$32.01–$48.00 $8.49
$48.01–$64.00 $9.49
$64.01+ $10.49

Returns

If, for any reason, you are not completely satisified with one of our products, you may return the product for your money back provided you first contact us for a return authorization number.

To request a return authorization number, please send an e-mail to info@syracusesoapworks.com. In your message please provide your invoice or order number, the item name (or number) and the reason for your return.

We will then provide you with a return authorization number and shipping address. Please note that the buyer is responsible for charges associated with return shipping, including insurance.